The Novus SOAR (Strategic Overnight Advance Replacement) program benefits service organizations by providing the immediate advance repair of legacy telephony equipment to the end-user without having to send a field technician to the job site.

SOAR services include:

• Multi-Media repair notification methods via voice, email, Internet and fax.
• Expert diagnostic of faulty equipment and technical support to the service company prior to advance replacement of defective material.
• Overnight shipment of product to replace defective unit.
• Electronic notification of shipment, tracking number and call tag retrieval of defective product.

Savings to service company include:

• Savings generated by reduction of personnel required to process a repair order.
• Savings generated by reducing windshield time transporting replacement equipment.
• Savings generating by negating the need to handle and to ship repairs for processing.
• Savings generated by alleviating the need to stock excess legacy equipment.